Aapke store ke liye ek comprehensive aur professional Return & Exchange Policy ka draft niche diya gaya hai. Isse aap apne Shopify ke Settings > Policies wale section mein use kar sakte hain.

Note: [...] ke andar di gayi fields (jaise days ya contact email) ko aap apni business policy ke mutabiq adjust kar sakte hain.

Return & Exchange Policy

At Mian's Collection, we want you to love what you ordered. If you are not entirely satisfied with your purchase, we are here to help you with our easy return and exchange process.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, please ensure that:

• The item was purchased within the last [e.g., 7 days / 14 days].

• The product is unused, unwashed, and in the same condition that you received it.

• The item must be in its original packaging with all tags, labels, and protective seals intact.

• Non-returnable items: For hygiene reasons, cosmetics, beauty creams, and opened skincare products (facewashes) cannot be returned or exchanged unless they arrived damaged or defective.

2. Damaged or Defective Items

If you received a damaged, defective, or incorrect item (e.g., wrong dress size, damaged watch/bag, or leaked product), please contact us immediately within [e.g., 24 to 48 hours] of delivery.

• Please provide your order number along with photographic or video proof of the damaged product.

• We will arrange a replacement or full refund for verified damaged items at no extra shipping cost to you.

3. How to Initiate a Return or Exchange

If you wish to return or exchange an eligible item (such as a dress size adjustment), please follow these steps:

1. Contact Us: Send an email to [Aapka_Email_Yahan_Likhein] or drop a message on our customer support number with your Order ID and the reason for return/exchange.

2. Approval: Once your request is reviewed and approved, our team will guide you on the next steps.

3. Shipping: Depending on your location, you may need to ship the item back to our warehouse, or we may arrange a reverse pickup (if available in your area). Please note: Original shipping fees are non-refundable, and return shipping costs may apply unless the item was faulty.

4. Refunds Process

Once we receive your returned item and inspect its condition, we will notify you via email/SMS regarding the approval or rejection of your refund.

• If approved, your refund will be processed.

• For Cash on Delivery (COD) orders, refunds are typically processed via Bank Transfer, Easypaisa, or JazzCash as per your preference.

• Please allow [e.g., 5 to 7 business days] for the refund amount to reflect in your account.

5. Order Cancellations

You can cancel your order any time before it is dispatched from our warehouse. Once the order is shipped and a tracking number is generated, it cannot be canceled, and our standard return process will apply.

Contact Us

If you have any questions about our Return and Exchange Policy, feel free to reach out to our team:

• Email: [za7476115@gmail.com]

• Website: mianscollection.com